At Clive Leonard - Live Your Truth ("Clive Leonard", "Live Your Truth", "We", "Us"), we are committed to protecting your privacy as described below. This Privacy Policy (“Policy“) discloses the privacy practices for the website and the web applications located at www.cliveleonard.com.
Except as otherwise discussed in this Policy, this document only addresses the collection, use, and disclosure of information that we (i.e., Clive Leonard - Live Your Truth and its agents) collect from you on this site and the web applications associated with this site. It also describes the choices available to you regarding our use of your personally identifiable information and how this information can be accessed and updated. The use of information collected through our web applications shall be limited to the purpose of providing the services for which you have engaged us. Data stored in our Software as a Service solution by our customers is subject to the customers’ privacy policies, not ours.
Other sites that are not owned or controlled by Clive Leonard may have their own privacy policies that apply to those sites. In addition, certain third-party offerings that are made via the Clive Leonard website are subject to the terms of third-party privacy policies and the terms of this Policy shall not apply. We encourage you to ask questions, to review the privacy policies of other sites, and to be very cautious before you disclose your personally identifiable information to other sites.
For a fuller discussion of our privacy practices, please see the Frequently Asked Questions (“FAQ”) below. You are responsible for reviewing the Policy each time before using our website or providing any personally identifiable information. If you have questions or concerns regarding this statement, please contact us via email at [email protected]. If you believe we have violated the Policy, please notify us, and we will promptly investigate and try to remedy the problem.
Listing and Links to Frequently Asked Questions
1. What information do we collect from you?
2. Where do we collect information from you?
3. How do we use the personally identifiable information we collect from you?
4. Who is collecting information?
5. With whom do we share your information?
6. What are my choices regarding collection, use, and distribution of my information?
7. How can I update, correct, or delete my personally identifiable information?
8. What security precautions are in place to protect the loss, misuse, or alteration of my information?
9. What about the privacy of visitors who are 13 and under?
10. How does tracking technology collect, use, and distribute information?
11. Where can I find any changes to the Privacy Policy?
Frequently Asked Questions
1. What information do we collect from you?
We collect information via the website that falls into one of two categories: personally identifiable information and non-personally identifiable information. Personally identifiable information is information that is used to identify you. We collect personally identifiable information whenever you voluntarily submit it to the website, including your name, email, company, mailing address, title, area of expertise, telephone number, and credit card information, plus your preferences regarding Clive Leonard products (collectively, “personally identifiable information”). If you apply to an open position in the “careers” section of our website, we will also ask you for your resume. Non-personally identifiable information is information that is not directly tied to a specific user, such as the number of people who visit the website from various states. As is true of most web sites, we automatically collect and store in log files, statistics and other information about the online activities of our visitors on an aggregated (i.e., collective) basis. For example, we track the number of people who view each page, the order in which pages are viewed, internet protocol (IP) addresses, browser type, internet service provider (ISP), operating system, date/time stamp, clickstream data, and other information to learn which features are the most popular and to refine our design and marketing efforts. Non-personally identifiable information also includes information that indirectly (i.e., combined with information collected about you off the website) could be used to identify you, but in practice is not. You have the right to access, and receive copies of, personal data held about you. This right can be exercised by contacting us at [email protected].
2. Where do we collect information from you?
• Tradeshows and Webinars: When you attend a tradeshow or a webinar we sponsor, we may collect personally identifiable information that we would use to later contact you.
• Software Usage: When you use software provided by Clive Leonard, we may collect and use certain personally identifiable information in order to operate and enhance the software. For example, if you use Clive Leonard email software with your own email client, like Gmail or Outlook, we will use your email settings and email address to send and track emails on your behalf.
• Information Downloads: When you download any information from our website or any of our white papers, case studies, or other materials, we may collect and use certain personally identifiable information (e.g., the information you selected, your planned use for the information, your contact information) for use by Clive Leonard.
• View a Video: Prior to your viewing a video, we may keep a record of what videos were viewed for use by Clive Leonard.
• Purchases: When you make a purchase, we keep track of what you bought, along with other personal and product information (such as payment, shipping, and warranty data).
• Newsletters and Promotional Emails: From time to time, we may offer free electronic newsletters and promotional emails as a service to our registered users, based on a voluntary subscription. If you sign up, we will send you newsletters and emails periodically listing industry news, industry events, product information, and other promotions. You will only receive a newsletter if you have provided us with your email address.
• Webmaster Lists: If you are a webmaster and send us an email, we will collect your email address.
• Chat Rooms and Bulletin Boards: From time to time, we may make chat rooms and bulletin boards available to registered users. Please remember that postings to bulletin boards and chat rooms become public information; thus, you should exercise caution when deciding to disclose personally identifiable information within such forums, as it may be collected and used by third parties.
• Search Terms: From time to time, we may offer the ability for you to search our website for information that interests you. We may save those search terms and display certain banner ads tied to your search term.
• Online Surveys and Polling: We may provide you the opportunity to participate in an online survey or interactive poll on our site. If you participate, we may ask you for your contact information (such as name, shipping address, etc.) and your preferences in order to track voting.
• Epostcards: From time to time, we may offer you the ability to send an epostcard, or email, to your friends containing content or links to our site or to content that you think your friends would find interesting. In order to do this, we must collect the usernames and email addresses of your friends. We will automatically send your friend a one-time email inviting him or her to visit the site. Clive Leonard stores this information for the sole purpose of sending this one-time email and tracking the success of this feature. Your friend may contact us at www.cliveleonard.com to request that we remove this information from our database.
• Contact Information and Third-Party Data: If you contact Clive Leonard by email or letter, we may keep a record of your personal correspondence. Thus, if you report a problem with our website, we may collect such information in a file specific to you. Moreover, if you contact us through our feedback area, we require your name and email address in order to send you a reply. Additionally, if other users or third parties send us correspondence about your activities or postings on our site, we may keep the information in a file specific to you.
• Browsing: An IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers and ad servers to identify your computer. Clive Leonard collects IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report aggregated information to our advertisers, for security purposes, and to monitor the level of activity on our site.
3. How do we use the information we collect from you?
• Operation of the Website and Email: The information we collect from you is used to operate and enhance our website. We collect personally identifiable information in order to learn more about you so we can provide you with content, products, and advertising that you are more likely to find interesting. We may combine this with information we get from others to help understand your needs and provide you with better service. We also use registered user information to contact users when necessary and to send promotional emails.
• Merchants: Except as disclosed in this Policy, we will not share personally identifiable information about our users with other merchants and third parties without your permission.
• Emails: We will send registered users email containing information we think they will find interesting, such as information about news, new products and services from our selected partners. It is our policy not to send messages to members who have asked us not to do so. By using our website, you expressly agree to receive this information. If you do not wish to receive these communications, you have the ability to opt out. Please see the “What are my choices regarding collection, use, and distribution of my information?” section below.
• Testimonials: We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected].
4. Who is collecting information?
• Co-branded Services: Some website services are offered in conjunction with a partner company. In order to provide a co-branded service to you, it is necessary for us to share your personally identifiable information with our partner company. If you do not want your data to be shared, you can choose not to allow the transfer by not using our service. Also, when you send an email from our website, our third-party email provider will drop a cookie on your computer that will be used to track page views and tie them to people who have sent emails or who have filled out web forms.
• Promotions, Contests, and Sweepstakes: Promotions that run on the website may be sponsored by Clive Leonard and another company. Some or all data collected during a promotion may be shared with the sponsor. If data will be shared, you will be notified prior to the time of data collection or transfer (for example, in the terms and conditions of a contest). You can decide not to participate in the promotion if you do not want your data to be shared.
• Links and Ads to Third-Party Sites: Please be aware that sites on our website may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linked to our website are not covered by this Policy. These other sites may send their own cookies to users, collect data, or solicit personally identifiable information. Additionally, other companies or ad servers that place advertising on our website may collect information about you through the use of cookies or clear GIFs when you view or click on their advertising. We cannot control this collection of information. You should contact advertisers directly if you have any questions about their use of the information they collect.
• Social Media Widgets: Our Web site includes social media features, such as the Facebook Like button, links to our social media presence on various sites and widgets, such as the share this button or other mini programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
• Log-in APIs: You can log in to the customer support area of our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and may provide you the option to share certain personally identifiable information or post information about your activities on this web site to your profile page to share with others within your network.
• Framing/Windows to Third-Party Sites: In addition to providing links to other websites, we sometimes window third-party sites for your convenience. If you click to learn more information, a window or frame containing the third party’s site may appear. Any time you are in a window (unless the window is another part of the Clive Leonard website), you should assume your personally identifiable information is being collected, used, and disclosed in accordance with the windowed site’s policies.
• Chat Rooms and Bulletin Boards: Except as otherwise expressly discussed in this Policy, this document only addresses the use and disclosure of information we collect from you. If you participate in chat rooms or message boards, your username will be displayed with your comment or posting. Information you provide while using services such as website chat rooms and bulletin boards is available for all to see; discretion should be used in disclosing personally identifiable information within such forums, as it may be collected by third parties. We encourage you to ask questions and to be very cautious before you disclose your personally identifiable information to others.
• Surveys and Polling: From time to time, we may use a third party to conduct surveys about our website or polls about a particular issue. If we do, we will either tell you in advance who that third party is or obtain their promise that personally identifiable information will not be used or further shared with anyone outside of Clive Leonard. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose personally identifiable information.
5. With whom do we share your information?
We will share your personally identifiable information with third parties only in the ways that are described in this privacy policy.
• Merchants: Other than as disclosed in this Policy or with your permission, we will not share your personally identifiable information with merchants. If you do give permission to share your information, you should know that once your personally identifiable information is shared with third parties, we cannot control how it is used or who else it may be shared with.
• Partners/Sponsors: We may work with partners or sponsors provide access to content or events, both physical and virtual. When you access such content or events, we may share your personally identifiable information with the associated partners or sponsors.
• Fulfillment: Some online activities necessarily lead to disclosure of your personally identifiable information to third parties, such as when you include your name and email address in an email to a third party or when you order merchandise in the shopping areas of our website for direct shipment to you. For example, in order to fulfill certain product orders, we must share your information with the product manufacturer, payment processor (e.g., credit card companies), and shippers.
• Agents/Service Providers: We also may share your personally identifiable information with third parties for the purposes of providing services to our website or to Clive Leonard itself, such as administering customer support and providing support tools to our users. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.
• Data Analysis Agents: The information collected through the website may be provided to an outside company for the purpose of analysis. This analysis is to help us to improve our sites and services to you, and to notify you of special offers that may be of interest to you.
• Chat Profile, Chat Rooms, and Bulletin Boards: It is important to note that information you provide as part of your chat profile is not confidential and is accessible by the public. Similarly, any information you provide in chat rooms, message boards, or other public forums is not confidential. For such activities, a separate warning may not be provided. Your choice to disclose personally identifiable information in these cases is voluntary.
• Ad Servers and Advertisers: We may disclose aggregated information about our website to third parties, including informing our advertisers whether their advertisement was effective. These third parties will have permission to use their cookies’ identification numbers to serve ads on our site and to collect aggregated information to create statistics about our customers, sales, traffic patterns, and related site information to third-party advertisers. However, these statistics will not include personally identifying information.
• Compliance with Service of Legal Process or Law Enforcement: Although it is unlikely, we may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If we receive such a request, without prior notice to you we will disclose personally identifiable information upon receipt of a court order subpoena, to comply with bankruptcy proceedings, to investigate hacking attempts, to cooperate with a law enforcement investigation or other similar legal processes. If we receive a subpoena as part of third-party civil litigation, we will attempt to provide you with electronic notice (i.e., via email) fourteen (14) days prior to disclosure of personally identifiable information. Moreover, we may release account information without notice to you when we in good faith believe such release is reasonably necessary to enforce or apply our Terms of Service Agreement or to protect the rights, property, computer security, and safety of our website, our users, or others.
• Sale of the Company: You agree that we may assign, sell, license, or otherwise transfer to a third party your name, address, email address, member name, and any other personally identifiable information collected by us via the website in connection with an assignment, sale, joint venture, or other transfer or disposition of a portion or all of the assets or stock of Clive Leonard or its affiliated entities. You will be notified via a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
6. What are my choices regarding collection, use, and distribution of my information?
• Information You Provide: We collect any information you enter on the Clive Leonard web site. You may choose not to provide certain information, though it may impact your ability to utilize certain features of the site.
• Email and Promotional Mailings: We may from time to time send you email or other communications regarding our products and services. If you do not wish to receive these promotional mailings, the website provides users the opportunity to opt out of receiving these communications by following the opt-out instructions in the email or sending an email to [email protected]. After that, Clive Leonard users will not receive future communications or mailings.
7. How can I update, correct, or delete my personally identifiable information?
• Website Services: Upon request, Clive Leonard will provide you with information about whether we hold any of your personal information. Clive Leonard provides you with a limited ability to access and edit the personally identifiable information you have provided to us. Following registration, you can review, change, or delete the information you have submitted. We encourage you to update your information promptly if it changes. To change, modify, or delete the information you previously provided you send an email to [email protected] and specify what you want to have done. We will respond to your request to access within a reasonable timeframe.
• Chat and Bulletin Board Postings: To request removal of your personally identifiable information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
• No Comprehensive Deletions: We will retain your information for as long as your account is active or as needed to provide you services. We will retain in our files information you have requested to remove if that information is necessary to resolve disputes, troubleshoot problems, or enforce our Terms of Service Agreement. Except as noted, upon request we will delete your information from our databases.
8. What security precautions are in place to protect the loss, misuse, or alteration of my information?
You can be assured that your personal and account information is reasonably secure on our website. We employ encryption technology (SSL) in all parts of our website that require you to provide your login credentials, financial or credit card information. The personally identifiable information we collect is stored in secure operating environments that are not available to the public. Credit card information is encrypted. All the information we collect, and store is protected by our firewall. Also, any information we store at our business is kept physically secure, and only designated employees may obtain access to it. However, “perfect security” does not exist on the Internet.
While we strive to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems.
We cannot fully ensure that your private communications and other personally identifiable information will not be inadvertently disclosed to third parties. We may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. If we need to investigate or resolve possible problems or inquiries, we can (and you authorize us to) disclose any information about you to private entities, law enforcement, or other government officials as we, in our sole discretion, believe necessary or appropriate. If you have any other questions about security on our Web site, you can contact us at [email protected].
9. What about the privacy of visitors who are 13 and under?
If you are under the age of 13, you do not have permission to use our website. We do not knowingly collect, use, or disclose personally identifiably information about users who are under the age of 13. If you are the parent or guardian of a minor under 13 years of age and believe they have disclosed personally identifiable information to this website, please contact us at [email protected] so that we may delete the minor’s information.
10. Tracking Technologies and how they collect, use, and distribute information?
• Tracking Technologies such as cookies or similar technologies are used by Clive Leonard and our marketing partners, affiliates, or analytics or site optimization service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
• We use cookies for marketing purposes, for our shopping cart, to remember users’ settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or customizable areas of the site, such as message boards and chat rooms of our site, may be limited.
• We use Local Storage Objects (LSOs) such as HTML5 to store content, information, and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.
• Advertisements: We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies, which we do not control, to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here ) Please note this does not opt you out of being served ads. You will continue to receive generic ads.
11. Where can I find any changes to the Privacy Policy?
This Policy was implemented on and is effective immediately. If you do not agree with the terms of this Policy, you should send us an email opting out of it at [email protected] and we will reluctantly cancel your account privileges and remove your data (subject to the limitations described above). If we make changes to any terms or conditions of the Policy, the changes will be incorporated into this document so you will always know what information we gather, how we might use that information, and to whom we will disclose it. If we make any material changes, we will notify you by means of a notice on this Site prior to the change becoming effective. You are responsible for regularly reviewing this Policy. Continued use of our website after any modifications to this Policy shall constitute your consent to such modifications.
Policy of Terminating Privileges for Infringement; Notice and Procedure for Making Claims of Copyright Infringement
Pursuant to 17 U.S.C. § 512 as amended by Title II of the Digital Millennium Copyright Act, Clive Leonard - Live Your Truth ("Clive Leonard"), will terminate the account of any subscriber who uses his or her account privileges to unlawfully transmit copyrighted material without a license, valid defense or fair use privilege to do so. After proper notification by the copyright holder or its agent to Clive Leonard and later confirmation through court order or an admission by the subscriber that an account has been an instrument of unlawful infringement, Clive Leonard will terminate the infringing subscriber’s account. Clive Leonard may also in its sole discretion decide to terminate a subscriber’s account privileges prior to that time if it has good faith belief that infringement has in fact occurred. In addition, pursuant to 17 U.S.C. § 512(c), Clive Leonard has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Act. Clive Leonard respects the intellectual property of others, and we ask our users to do the same.
Any written notice describing the infringing activity must include the following information:
1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of where the allegedly infringing material is located on the site;
4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number, and email address;
5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law; and
6. A statement by you that the above information in your notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
12. Contact Us.
Write us at:
Clive Leonard - Live Your Truth
3307 Plateau Boulevard
Coquitlam BC, Canada
V3E 3B8
Call us at:
(778) 387-1507
E-mail us at:
[email protected]
Information Related to Data Collected through the Clive Leonard - Live Your Truth Services
• Clive Leonard acknowledges that you have the right to access your personal information. Clive Leonard collects and processes 3rd party personally identifiable information under the direction of our customers. We have no ownership of this information or any direct relationship with individuals whose personally identifiable information may be processed as part of providing our Service.
• An individual who seeks access, who seeks to correct, amend, delete inaccurate data or withdraw consent to further contact should direct his/her query to the Clive Leonard customer they interact with directly (the data controller). If a Clive Leonard customer requests that we remove personally identifiable information on their behalf, we will respond to their request within 30 days.
• Clive Leonard will retain personally identifiable information we process on behalf of our customers for as long as needed to provide services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Information for those Outside the United States
EU – U.S. and Swiss – U.S. Privacy Shield
• For EU and Swiss citizens, Clive Leonard complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Clive Leonard has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/
• Clive Leonard commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Private Shield policy should first contact us at [email protected].
• If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield. If your complaint remains unresolved, you may have the option of engaging in binding arbitration through the Privacy Shield Panel.
• If Clive Leonard transfers personal information received under the Privacy Shield to a third party, the third party’s access, use, and disclosure of the personal information must also be in compliance with our Privacy Shield obligations, and we will remain liable under the Privacy Shield for any failure to do so by the third party unless we can prove we are not responsible for the damage.
• Clive Leonard’s commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission. Clive Leonard may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Information for California Residents
If you are a California resident, California law permits you to request information regarding the:
• Categories of Personal Information (as defined by applicable California law) collected, sold or disclosed by us;
• Purposes for which categories of Personal Information collected by us are used;
• Sources of information from which we collect Personal Information; and
• Specific pieces of Personal Information we have collected about you.
In addition, if you are a California resident you may:
• Opt-out of the sale or disclosure of your Personal Information, in some circumstances;
• Opt-out of receiving marketing communications from us; however, you may still receive administrative communications regarding the Services;
• Opt-in to certain financial incentive programs we may offer related to the collection, sale, or deletion of your Personal Information; and
• Request deletion of your Personal Information by us and our service providers, in some circumstances.
• You will not be discriminated against for exercising your rights under the California Consumer Privacy Act.
Collection of Personal Information from California Residents
We have listed below the personal information we may have collected from California residents in the past 12 months. We may also collect information about you from other sources including third parties from whom we purchase Personal Information and from publicly available information. Such information includes identifiers, personal characteristics, professional information, geolocation information, educational information, commercial information, internet activity, and inferences derived from Personal Information.
We do not sell Personal Information. However, we may share any of the above Personal Information with third parties or allow them to collect Personal Information on our behalf for “business purposes” as defined by the CCPA, including maintaining and operating services, securing data, and marketing.
Requests
• You can make requests related to your California privacy rights here. You may also make those requests by calling 866-203-2740.
• Please be aware that we do not accept or process requests through other means (e.g., via fax, social media, email addresses, etc.).
• When you make a request, we may ask you to provide verifying information, such as your name, email, or phone number. We will review the information provided and may request additional information via email or other means to ensure we are interacting with the correct individual. Please also be aware that making any such request does not ensure complete or comprehensive removal or deletion of Personal Information or content you may have posted, and there may be circumstances in which the law does not require or allow us to fulfill your request.